Frequently Asked Questions
Can I use wet food in the feeder?
No, unfrotunately the feeder is designed for dry pet food only. Dry food flows correctly through the dispenser and helps prevent blockages and hygiene issues.
What happens if the power goes out?
The feeder supports battery backup. If batteries are installed, feeding schedules continue during short power outages.
How much does shipping cost?
Shipping is free on all orders in Australia.
Is the feeder suitable for cats and dogs?
Yes. The feeder works for cats and small to medium dogs. Portion size settings let you adjust meals based on your pet’s needs.
How long does shipping take?
We offer free shipping on all orders. Most items arrive within 3 to 10 working days depending on your location within Australia.
How often should I clean the feeder?
Wash the bowl weekly. Clean the food container every one to two weeks. Regular cleaning keeps food fresh and feeding accurate.
What is your refund policy?
We offer a 14 day money back guarantee. If you’re not completely satisfied, just reach out and we’ll make it right. For more information, visit our ‘Refund Policy’ in the footer of our website.
How do I track my order?
Once your order ships, you’ll receive a tracking link via email so you can follow it every step of the way. Simply use the link or enter the tracking number on the ‘Track Your Order’ page at the top of the website or in the website menu if you’re on a mobile device.