Frequently Asked Questions
How often do I need to replace the water filter?
You should replace the filter every four to eight weeks, depending on use and water quality. Homes with multiple cats or hard water may need more frequent changes. Regular filter replacement keeps water clean, reduces odors, and supports daily hydration.
Is the cat water fountain noisy when running?
The fountain uses a low noise pump designed for quiet indoor use. When filled to the correct level, sound stays minimal. Most cats adjust quickly and many owners report the fountain is quieter than expected during both day and night.
How much does shipping cost?
Shipping is free on all orders in Australia.
Is the cat water fountain easy to clean?
Yes. The fountain fully disassembles for simple cleaning. You can rinse parts with warm water and mild soap. Regular cleaning every one to two weeks helps prevent buildup, keeps water fresh, and extends the life of the pump.
How long does shipping take?
We offer free shipping on all orders. Most items arrive within 3 to 10 working days depending on your location within Australia.
Do you ship internationally?
We currently only ship to Australia at the moment. You can contact our team for any further questions or potential custom international deliveries.
What is your refund policy?
We offer a 14 day money back guarantee. If you’re not completely satisfied, just reach out and we’ll make it right. For more information, visit our ‘Refund Policy’ in the footer of our website.
How do I track my order?
Once your order ships, you’ll receive a tracking link via email so you can follow it every step of the way. Simply use the link or enter the tracking number on the ‘Track Your Order’ page at the top of the website or in the website menu if you’re on a mobile device.